FAQs

I require that new clients commit to weekly sessions at the onset of treatment as we establish care. Of course, every case is unique and I tailor as needed depending on your unique circumstances. Most weekly clients have a fixed, recurring time in my calendar each week, and that is my recommendation for the greatest consistency and guarantee of access. Once treatment is underway, some clients opt for sessions every other week due to time, finances, or emotional bandwidth. Bi-weekly clients typically don’t have a standing, permanent time in my schedule, but rather book session-to-session based on the week’s availability.

I offer in-person sessions in the heart of Pasadena at Sandoval Therapy. I am able to treat all California residents via telehealth. Many of my clients opt for a hybrid model where they jump between in-person and telehealth depending on their needs each week.

At this time, I require a weekly or bi-weekly commitment and am unable to work with new clients sporadically. Established clients who are meeting treatment goals will be encouraged to eventually taper down sessions when ready, however, this is normally at the end of treatment as we prime for termination.

Every case is different, so this is a difficult question to answer. Typically, individuals with complex trauma and attachment injury should anticipate being in therapy for at least a year. EMDR clients who are looking to process isolated incidents of trauma may find that their treatment is faster if they do not have a history of C-PTSD. Most families and couples should anticipate being in treatment for 6-12 months minimum. You are unique, and so your treatment progression will be unique.

I see clients Mondays through Thursdays from noon until 9 PM, offering both in-person and telehealth options. At this time, I do not have recurring morning or weekend availability.

As a private pay therapist, I do not accept insurance. Many of my clients utilize their own insurance by submitting superbills if they have out-of-network (OON) reimbursement. I highly recommend contacting your insurance provider prior to the onset of treatment to confirm your benefits.

My fee is $250 for a 50-minute session and is the same for individuals, couples, and families. Longer sessions are prorated accordingly.

We use IVY Pay, a HIPAA-compliant app, for billing. Before your appointment, you’ll receive a text message with a link to enter your credit, debit, FSA, or HSA card information to pay for sessions. Your card information is securely stored with IvyPay for convenience, and clients are charged on the morning of their scheduled session.

I do work with sliding-scale clients; however, as of November 2024, my sliding-scale spots are all full, and I am currently only accepting normal-fee clients.

I am currently not accepting children under the age of 10. While I love working with children, I practice non-directive child-centered play therapy, which is best facilitated in a fully stocked and immersive play room. I currently do not work with court-involved and court-mandated cases. Finally, clients that are need of more wrap-around services and a higher level of care are supported with appropriate referrals.

I can work with clients individually or as their couple/ family therapist, but I cannot treat multiple people from the same family as their individual therapist. It is important that every person in a family system have their own unbiased, contained space for processing.

When working with couples and families, the bulk of the work is relational and done all together, however, I often do breakout sessions one-on-one at the beginning and as needed during treatment with individual members in the group to address specific issues and feelings that are better addressed privately. I may also work with various combinations of family members during family therapy.

Typically, I am not able to work with clients who are being actively treated by another therapist. Some clients do work with occupational therapists or have collaborating psychiatrists, which is completely fine. Occasionally, I will work with clients providing adjunctive EMDR. However, when I am working with clients who have a collaborative team, I need clients to sign Releases of Information (ROIs) so I can coordinate care effectively and safely.

My in-person office is on the second floor of a renovated craftsman home, necessitating a walk up one flight of stairs. Should you require accommodation, please don’t hesitate to let me know as I may be able to coordinate use of an office on a lower floor. I can always offer telehealth services for all clients as well.

Yes, I am fully vaccinated and boosted for COVID-19 and the annual flu shot. I am also happy to wear a mask should clients request it.

I ask that clients do not attend when sick, as they can compromise the health and safety of other clients. If either myself or my clients are sick, we can log on virtually for the day’s session.

Sandoval Therapy has a 24-hour notice cancellation policy. Clients who cancel outside of the window are charged the full session fee.